Posted on Mar 02, 2022, 5 p.m.
Healthcare is becoming more virtual than ever and technology has had a major impact on this space. There are many ways that technology has impacted the healthcare world such as the ability for a virtual medical scribe to fully record patient visits, to the use of virtual reality to train future surgeons.
The use of telehealth is growing as more people are heading online to get diagnosed or speak with a medical professional about any number of different issues, too. This is a much more convenient option and one that many people are gravitating towards.
However, virtual healthcare is still relatively new, and there is a lot of room for growth. With that in mind, this article is going to go over some tips for how to improve the virtual healthcare experience.
Find Ways to Build a Meaningful Connection
There is no doubt that technology has simplified and streamlined our experiences and how we live our lives and communicate. Unfortunately, technology can often take away the “human” aspect of connecting and communicating with another person.
As a result, those in the virtual healthcare space need to find ways to ensure that the relationship between patient and healthcare provider is still personal and meaningful. People want to be treated with respect and care, and not feel like they are just another patient in a large virtual database.
This can be done with different prompts to get more information for patients, and solutions that allow for video calls over something like an online messenger are generally a good idea. If a person can see and speak to their doctor, it can be more meaningful than simply messaging back and forth explaining the situation and getting guidance.
The Use of Automation
Automation and artificial intelligence (AI) are other great ways to improve virtual healthcare. These have the ability to simplify processes, automate mundane tasks, and generally help the entire experience be more streamlined. They can make sharing information easier, and ensure everyone has the information they need before a virtual meeting or appointment, with less work involved to get it.
All in all, there are many applications for AI and automation in telehealth. This includes the use of chatbots to help patients with their questions, algorithms to help make decisions, improve diagnoses by being able to analyze statistics, monitor patients, and so much more. Also, with AI and automation in their relative infancy, expect many more applications and uses in the future.
Collect a Ton of Feedback From Everyone Involved
If you want to grow this space and improve it, why not listen to those who use and participate in it? Getting feedback from everyone (both providers and patients) can go a long way in fine-tuning the experience for everyone.
It is necessary to have the functionality in place to collect feedback. There are many ways to collect this feedback, from asking them to share their experiences via quick chat, emailing a questionnaire, or asking for online reviews and ratings.
Ensure that feedback is collected on all aspects of the experience. This includes the ease of navigating the user interface, quality of the treatment, if patient questions got answered, and how the experience matched up with the expectations they had.
In addition to collecting this information and feedback, be sure to use it. Use the feedback you get to make changes for the better, to ensure a higher quality experience for all participants.
In conclusion, these are just some of the many ways that the virtual healthcare experience can be improved.
This article was written for WHN by Ashley Lipman, blogger and health advocate.
As with anything you read on the internet, this article should not be construed as medical advice; please talk to your doctor or primary care provider before making any changes to your wellness routine.
Content may be edited for style and length.
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